TESTIMONIALS

“My aunt has lived at Charter for over eight years. Since her first day, the Charter staff has been absolutely amazing. My aunt has several needs, and no matter what the need is, the staff and management at Charter have made arrangements for her care and support. I have many memories of staff going above and beyond for my aunt, including bringing her flowers on a bad day, getting her involved in activities, and frequent hugs. My aunt lives in a spacious room that is cleaned regularly. The food at Charter is also fabulous. It’s not what would be expected at a senior living community – it is on another level! The staff and management at Charter are consistently available, approachable, kind, efficient and knowledgeable. Jim, Don, Tracey, Aida, Desiree, and countless others are simply wonderful. I cannot say enough positive things about Charter Senior Living! I will forever be grateful to Charter and that my aunt is a part of their family.”

– Julie Jones, Family Member of Resident

“What’s helpful is that Charter is very good about developing relationships with not only the residents but with families as well. My mother was very reluctant to move, but Don Franks worked diligently to make connections and make her feel more comfortable in her transition. We were able to get a small grant from Charter, which assisted her in moving, and there is no way we could have done that without them. My mom has had health issues, and they have done a great job in helping her. I cannot say enough good things about them, and I would highly recommend them to others looking for senior living.”

– Pauletta, Family Member of Resident

“Recently, we transitioned my mom from her trilevel home to a one-bedroom apartment at Charter. Of all the communities that we visited in Chattanooga, this one went out of their way to answer our questions, conduct multiple visits, including home visits to my mom, and do everything possible to make the move a positive experience. All the staff members are friendly and have worked to develop a relationship with her. The residents truly care for each other like a neighborhood. Don Franks is a genuine, caring soul and will go to great lengths to accommodate your loved one. Tracy Chapman, the health and wellness coordinator, has bent over backward to address my mom’s health issues and ensure she is well cared for. ”

– Polly McClure, Family Member of Resident

“My mom has moved into Charter Senior Living of Chattanooga. I chose this community because it was convenient to where I work, they had all the care that we needed, the folks were just extraordinarily nice, and they actually negotiated on the room cost with me a bit. The staff members are the nicest bunch of people I’ve ever dealt with. The community is clean and well maintained. Her room is a nice, comfortable room. They have multiple activity areas and dining rooms, so even though my mom doesn’t get around very well, she doesn’t have to travel very far to where she’s going to eat. They have two television areas, and throughout the day, they engage residents in different ways. They have a small in-house library, church services on Sundays, and Bible study a couple of nights a week. They even have a beauty parlor and barbershop. The staff has been kind and very helpful to my mom. ”

– Sherill, Family Member of Resident